Karen Boland, M.S.

Computer Training & User Support

Presentations

Boland, K., Lewis, K., and Matthias, M. (2008)  How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community.  EDUCAUSE Mid-Atlantic Regional Conference, Baltimore, MD.

Boland, K. (2007).  Technology in the Classroom: How To Steer Faculty in the Right Direction.  Campus Technology Conference, Washington, DC.

Boland, K. and McClintock, K. (2006).  If You Build It, Will They Come?  The Importance of Marketing Your Training and Support Services.  NERCOMP Annual Conference, Worcester, MA.

Boland, K. and McClintock, K. (2003).  Computer Training and User Support in Higher Education:  Small Staff—Big Demands.  NERCOMP Annual Conference, Worcester, MA.

Boland, K. and McClintock, K. (2002).  Computer Training and User Support in Higher Education: Small Staff Big Demands.  SIGUCCS Conference Proceedings, Providence, RI.

Boland, K. (2001).  Issues Surrounding the Training and Support of Marywood University Faculty To Effectively Use WebCT. An unpublished master’s professional contribution, Marywood University, Scranton, PA.

Boland, K. (2001).  A Designer’s Guide to WebCT.  Self-paced manual developed for faculty at Marywood University, the product part of a master’s professional contribution.

Boland, K. (2001).  Motivations and Barriers Affecting the Use of WebCT.  PAECT Annual Conference, Hershey, PA.

Boland, K. and Gilbert, N. (2000).  Online Collaborative Learning Communities: A New Approach to Graduate Education.  PAECT Annual Conference, Hershey, PA.

Boland, K. and Gilbert N. (1999).  The Use of Knowledge Building Communities to Promote Authenticity in a Graduate Level Instructional Technology Class.  PAECT Annual Conference, Hershey, PA.